act67 Privacy Policy — How We Handle Your Personal Data

1. Introduction

act67 ("We", "Us", "the Platform") operates the online casino and sports betting website at act67.pro. In the course of providing our services to players across Bangladesh, we collect and process certain personal information. This Privacy Policy describes our practices in relation to that information and is intended to help you understand your rights and our obligations under applicable data protection principles.

By registering an account on act67 or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read alongside our Terms & Conditions, which govern your overall use of the act67 platform.

2. Data We Collect at a Glance

3. Information We Collect

act67 collects personal information from you directly (when you register, make a deposit, contact support, or use the platform) and automatically (through cookies, server logs, and similar technologies). The categories of information we may collect include:

• Identity and contact information: full name, date of birth, national ID or passport number, residential address, email address, and mobile phone number. This is collected during the registration process and is required to open an account on act67.
• Financial and transaction information: deposit amounts, withdrawal requests, transaction IDs from bKash, Nagad, Rocket, Upay, and bank transfer records, and account balance history. This data is used to process your transactions and to comply with anti-money laundering obligations.
• KYC documentation: copies of government-issued photo identification, proof of address documents, and any additional documentation submitted in response to a KYC verification request. This information is retained for compliance purposes and is stored securely.
• Usage and behavioural data: pages visited, games played, betting history, session duration, click patterns, search queries within the platform, and preferences. This data helps us improve the platform experience and identify responsible gaming concerns at an early stage.
• Technical and device data: IP address, browser type and version, operating system, device identifiers, time zone, and connection type. This information is collected automatically through server logs and cookies and is used for security monitoring, fraud detection, and platform optimisation.

We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information unless explicitly required by law or consented to by you for a specific purpose. We collect only the data that is necessary and proportionate for the purposes described in this Policy.

4. How We Use Your Information

act67 uses the personal information we collect for the following specific purposes. We will not use your data for any purpose that is incompatible with those described below without first obtaining your explicit consent.

• Account creation and management: to register your account, verify your identity, process KYC documentation, and maintain your player profile on the act67 platform.
• Transaction processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfers, to credit winnings to your account, and to maintain accurate financial records.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent activity, money laundering, identity theft, bonus abuse, and other security threats to the platform and its users.
• Customer support: to respond to your enquiries, resolve account issues, process complaints, and provide assistance via our 24/7 support team.
• Responsible gaming monitoring: to identify patterns of behaviour that may indicate problem gambling and to proactively offer responsible gaming tools, cooling-off periods, or intervention support where appropriate.
• Platform improvement and personalisation: to analyse usage patterns, improve the functionality and design of the act67 platform, personalise your experience (e.g. suggested games based on your play history), and measure the effectiveness of our promotions.

5. Legal Basis for Processing Your Data

act67 processes your personal data on the following legal bases, consistent with applicable data protection principles:

• Contractual necessity: processing your identity, contact, and financial data is necessary to perform the contract between act67 and you — that is, to provide you with a functional player account, to process your bets and transactions, and to pay out your winnings.
• Legal obligation: processing KYC documentation, maintaining transaction records, and sharing data with authorities where required are necessary for act67 to comply with its anti-money laundering, counter-terrorism financing, and age verification legal obligations.
• Legitimate interests: processing technical and usage data for fraud detection, security monitoring, platform improvement, and responsible gaming purposes represents a legitimate interest of act67 that does not override your fundamental rights and freedoms.
• Consent: where we wish to use your data for direct marketing or promotional communications beyond those directly related to your account activity, we will obtain your explicit consent beforehand. You may withdraw that consent at any time by contacting our support team.

6. Sharing Your Information

act67 does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. We may, however, share your data in the following limited and controlled circumstances:

• Service providers and data processors: we share necessary data with third-party service providers who assist us in operating the platform — including payment processing partners (bKash, Nagad, Rocket, Upay), game software providers (Pragmatic Play, Evolution Gaming, Spribe), KYC verification services, and cloud hosting providers. All such providers are contractually bound to process your data only on our instructions and to implement appropriate security measures.
• Legal and regulatory authorities: act67 may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other governmental authorities where we are legally required to do so, or where disclosure is necessary to prevent, detect, or investigate fraud, money laundering, or other serious criminal activity.
• Business transfers: in the event that act67 undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified in advance of any such transfer and of any change to the privacy practices governing your data.
• Responsible gaming partners: with your consent, or where required to fulfil our responsible gaming obligations, we may share relevant usage data with responsible gaming support organisations to help identify and assist players who may be experiencing difficulties related to gambling.

7. Cookies and Tracking Technologies

act67 uses cookies and similar tracking technologies to operate and improve the platform, to remember your preferences, to keep you logged in during a session, and to analyse platform traffic and usage patterns. A cookie is a small text file placed on your device by a website you visit. Cookies do not contain executable code and cannot be used to install software on your device.

We use the following categories of cookies on act67:

• Strictly necessary cookies: these are essential for the platform to function. They enable core features such as secure login, session management, and navigation. These cookies cannot be disabled without preventing the platform from working correctly.
• Analytical and performance cookies: these allow us to count visits and traffic sources so we can measure and improve the performance of the platform. They help us understand which pages are most popular, how users navigate the site, and where they encounter difficulties. All data collected by these cookies is aggregated and anonymised.
• Functional cookies: these allow the platform to remember your choices and preferences — such as your preferred language, currency display, or game lobby layout — to provide a more personalised experience on return visits.

8. Data Retention

act67 retains your personal data for as long as your account is active and for a defined period thereafter to fulfil our legal, regulatory, and contractual obligations. Specifically: account and identity data is retained for a minimum of 5 years following account closure to comply with anti-money laundering record-keeping requirements; transaction and financial records are retained for a minimum of 5 years; KYC documentation is retained in accordance with applicable regulatory requirements, typically 5 years post-account closure; usage and behavioural data is retained for up to 2 years from the date of collection.

When data is no longer required for the purposes for which it was collected and the applicable retention period has expired, act67 will securely delete or anonymise the data in accordance with our internal data disposal procedures. You may request early deletion of certain data by contacting our support team, subject to our legal obligations to retain specific records.

9. Data Security

act67 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL/TLS encryption for all data transmitted between your device and our servers, encrypted storage of sensitive personal and financial data at rest, role-based access controls limiting internal data access to authorised personnel only, regular security audits and penetration testing, and continuous monitoring for suspicious or anomalous account activity.

10. Your Rights Over Your Personal Data

As a player on the act67 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team via the email address shown in the footer of this website.

• Right of access: you have the right to request a copy of the personal data act67 holds about you, together with information about how it is being processed and the legal basis for that processing.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to erasure: in certain circumstances (for example where data is no longer necessary for the purpose it was collected), you may request that we delete your personal data. This right is subject to our legal obligations to retain certain records and may not apply where we are required by law to keep data.
• Right to restrict processing: you may request that we restrict the processing of your personal data in certain circumstances — for example if you contest the accuracy of the data, or if you object to our processing it on the basis of our legitimate interests.
• Right to data portability: where processing is based on your consent or on a contract with you and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another organisation.

act67 will respond to all valid data rights requests within 30 days of receipt. In complex cases this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it. We will not charge a fee for handling data rights requests unless they are manifestly unfounded or excessive.

11. Children's Privacy — 21+ Platform

act67 is strictly an adults-only platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. Age verification is a mandatory part of our registration and KYC process, and any account found to belong to an individual under 21 will be immediately closed and all associated data will be deleted.

12. Changes to This Privacy Policy

act67 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or operational requirements. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via the contact details held on their account.

Your continued use of act67 following the publication of any revised Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed of how we are protecting your data.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way act67 handles your personal data, please contact our dedicated data privacy support team. We aim to acknowledge all enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6) and to resolve them fully within 30 days.

Contact details: please use the support email address displayed in the footer of this website. Our support team is available 24/7. Please do not send sensitive personal or financial documents via unencrypted email — our team will provide a secure upload channel for any documents required.